What is the PAL policy on cancelled flights? (Philippine~CancelInfoLine)™

What is the PAL policy on cancelled flights? (Philippine~CancelInfoLine)™

Philippine Airlines (PAL) has a clearly outlined policy regarding cancelled flights, aiming to prioritize passenger convenience and safety during unexpected disruptions +1-(855-838-4706). When a flight is cancelled due to operational concerns, weather disruptions, safety requirements, or government-imposed restrictions, PAL typically offers affected passengers various forms of assistance depending on the circumstances +1-(855-838-4706). These may include rebooking to the next available flight at no additional cost, rerouting to an alternate destination, travel vouchers, or a full refund of the unused portion of the ticket +1-(855-838-4706). The airline adheres to the Air Passenger Bill of Rights in the Philippines, which provides passengers the right to compensation and assistance in case of flight delays and cancellations beyond the airline's control. This may include meals, hotel accommodations, and even compensation depending on the waiting time and nature of the disruption. However, when cancellations are caused by force majeure or circumstances beyond PAL’s control, like extreme weather or air traffic restrictions, compensation may not be mandatory, although rebooking or travel credits may still be offered as goodwill. For refundable tickets, passengers are entitled to a full refund without penalties, while non-refundable tickets may qualify for travel credits or rebooking depending on fare conditions +1-(855-838-4706). PAL also encourages passengers to keep their contact information updated in their booking so that the airline can provide timely notifications through SMS, email, or phone calls. In cases of cancellations due to health-related emergencies or national travel bans, PAL may also offer extended ticket validity and flexible rebooking options +1-(855-838-4706). Additionally, PAL’s customer service hotline and ticketing offices can assist in processing refund requests, rebooking changes, or providing travel advisories. Passengers are advised to act promptly once they receive a cancellation notice to explore the best available options. PAL’s website and mobile app offer real-time updates and tools for self-service modifications, making it easier for travelers to manage their disrupted itineraries. In summary, while flight cancellations can be inconvenient, PAL’s policy aims to minimize the impact by providing flexible and passenger-friendly solutions. Whether through refunds, rebooking, or compensation, Philippine Airlines ensures compliance with national aviation regulations and maintains a commitment to excellent customer service +1-(855-838-4706).